The 2026 State of PX Report

From belief to delivery. From intent to impact.

People Experience has crossed an important line.

Across industries, PX is no longer a fringe idea or a debate about whether experience matters. Leaders broadly agree that PX influences engagement, retention, and performance. It shows up in strategies, leadership agendas, and transformation efforts.

But belief is no longer the challenge. Delivery is.

The 2026 State of People Experience Report, based on the 2025 Impact PX Global Study, captures a discipline at a turning point. PX is widely valued and increasingly visible at the executive level, yet still uneven in how it is governed, executed, and measured at scale.

What We’re Seeing in 2026

The data points to a consistent pattern across organizations:

• PX strategies are common, but governance is weak.

  Many organizations have intent, but lack clear ownership, decision rights, and accountability.

• Listening systems are mature, actioning is not.

  Feedback is collected at scale, but only a minority of organizations reliably turn insights into visible action.

• PX is delivered through projects, not products.

  Most experience work still ends when the project ends, without sustained ownership or roadmaps.

• Capability gaps are the biggest constraint.

  Ambition outpaces the skills required to design, manage, and scale PX effectively.

• Business value is assumed more than proven.

  Confidence in the impact of PX is high, but evidence linking experience to business outcomes remains rare.
  

In short, PX is working in pockets. What’s missing is the operating discipline required to make it consistent, durable, and enterprise-ready.

Why This Matters Now

The gap between PX intent and PX maturity is no longer neutral.

For employees, asking for feedback without follow-through erodes trust.

For leaders, unclear governance and weak measures turn PX into noise rather than a decision enabler.

For the business, belief without proof limits prioritization, funding, and scale.

As AI accelerates listening, insight generation, and experience delivery, these maturity gaps are becoming more visible and more costly.

A Clear Path Forward

The organizations making real progress treat PX as a managed system, not a collection of programs.

They focus on:

• Clear PX governance and ownership

• Designing listening for action

• Managing employee journeys as products

• Deliberate, role-based capability building

• Measuring experience in ways that connect to business outcomes
  

That shift is what moves PX from intent to impact.

The 2026 State of PX Report provides a clear, data-backed view of where People Experience stands today and what it takes to mature it into a scalable operating capability.

…to explore the findings, benchmark your maturity, and identify where to focus next.