The Evolution of Impact PX
Redefining People Experience for the Enterprise Era
The world of work has changed forever. Employees today are customers of the workplace - discerning, diverse, and demanding experiences that enable them to thrive. Organizations are navigating seismic shifts: hybrid work, digital and AI disruption, economic uncertainty, and an urgent focus on equity, wellbeing, and performance. Yet too many companies still approach People Experience (PX) with outdated HR playbooks, siloed initiatives, and disconnected tools.
That’s why we have evolved into Impact PX, a new kind of consulting partner built by executive-level global enterprise PX leaders, not theorists. Our new mission is simple and bold: help companies design, deliver, and manage their People Experience to measurable business outcomes.
Why PX, Why Now?
For years, “Employee Experience” has been a hot topic in HR circles. But the truth is, most organizations still struggle to move beyond engagement surveys and one-off programs. Research shows that fewer than 15% of companies can demonstrate a clear ROI from their EX investments. Meanwhile, leading organizations, those who treat the experience of work as a product, are 2.2x more likely to exceed financial targets.
The shift is clear:
People expect more. From onboarding to growth to wellbeing, employees compare their workplace experiences to the consumer apps and services they use every day.
Leaders need clarity. Boards and CEOs are asking HR to connect PX directly to retention, productivity, performance, and growth - not just “culture” or “engagement.”
Enterprises face complexity. Global scale, disparate systems, and change fatigue make transformation hard. PX can’t be solved with silver bullets or one-size-fits-all frameworks.
Organizations need pragmatic, human-centered, enterprise-ready solutions. That’s exactly what Impact PX delivers.
Who We Are
Impact PX was founded by seasoned PX leaders who have spent decades inside Fortune 500 companies building PX strategies, playbooks, and teams from the ground up. We’ve been in your shoes. We know what works in theory, and more importantly, what works in practice.
We bring together deep expertise in:
PX Strategy & Governance – setting direction, ownership, and accountability for People Experience.
PX Listening & Actioning – designing multi-channel listening systems that move from data to action.
PX Product Management – treating experiences like products: researched, designed, delivered, and iterated.
PX Capability Development – building the skills and mindsets your teams need to sustain PX maturity.
Our methods blend Human-Centered Design, Agile Delivery, and Product Management mindsets with the pragmatism required to thrive in enterprise realities.
How We Work
We believe People Experience should be managed with the same rigor as customer experience. That’s why we bring a product management approach and guide clients through a simple but powerful human-centered design framework:
Research – Understand your people, context, and current experience through multi-channel insights.
Design – Co-create experiences that solve real problems and unlock value for both people and business.
Deliver – Implement through iterative, agile releases that generate momentum.
Measure – Track business impact, not just engagement scores.
Iterate – Learn, refine, and evolve continuously.
Our offerings include:
PX Strategy – We co-create strategies that connect People Experience to business impact.
PX Coaching – We coach your teams to design and deliver PX with confidence.
PX Delivery – We lead and deliver PX initiatives that drive measurable outcomes.
The Impact PX Maturity Model
At the heart of our approach is our proprietary PX Maturity Model. This framework helps organizations assess where they are today, from opportunistic to business-aligned, and prioritize the moves that will create the most impact tomorrow.
Unlike abstract benchmarks, our model is grounded in enterprise realities: governance, data, systems, skills, and leadership. It ensures you’re not just running PX initiatives, but building a sustainable capability that scales.
What Makes Us Different
Plenty of consultancies talk about employee experience. Here’s how Impact PX stands apart:
Practitioners, not theorists. We’ve led PX inside global enterprises. We know the politics, the systems, and the realities.
Outcome-driven, not slideware-driven. Our deliverables create movement, not just decks.
Experience-led, not process-led. We prioritize the lived experience of people, not rigid HR processes, to help you manage and measure your employee experience as a product.
Modular and pragmatic. We meet you where you are, and help you get where you need to go.
Who We Work With
We partner with CPOs, CHROs, HR leaders, CIOs, and PX/EX teams at mid-size to global enterprises. Our work scales across regions and industries and adapts to your organization’s structure, culture, and complexity.
Recent client challenges we’ve tackled include:
Designing enterprise-wide PX strategies and governance models.
Evolving employee listening programs into more timely, actionable systems.
Coaching leaders and teams to apply human-centered design to real challenges.
Redesigning key employee journeys (i.e. recruitment, onboarding, performance, career mobility, taking leave, exiting, etc.) to improve retention and productivity.
The Future of PX
The companies that win the future of work won’t be those with the flashiest tech stack or the loudest perks. They’ll be the ones that treat People Experience like a product:
Researched with empathy.
Designed with intent.
Delivered with agility.
Measured for impact.
Iterated for growth.
That’s the mindset Impact PX exists to instill.
Ready to Build the Future with Us?
We’re excited to officially launch Impact PX and invite you to join us on this journey. Whether you’re a CPO/CHRO ready to mature your PX strategy, a CIO bridging HR and digital tools, or a leader simply wanting to make work better for your people, we’d love to connect.
Bookmark our digital home at impactpx.com.
Follow us on LinkedIn for insights and updates.
Reach out via email to start a conversation: info@impactpx.com
Book a meeting directly with us here.
The world of work isn’t waiting. Neither should you.
Impact PX: People Experience, reimagined for impact.